Cookie Policy

How we use cookies and similar technologies on our website

Document Ref: FE-POL-001

Version: 1.0 — Initial Issue
Effective Date: 1 May 2025
Review Data: 1 May 2026
Approved By: Director, Family Engage UK
Applies To : All service users, referrers, staff and visitors

1.  What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow websites to recognise your device, remember your preferences and improve your browsing experience. Some cookies are essential for the website to function; others collect analytical or marketing data.

2.  Who Sets Cookies on Our Site?

Cookies on www.familyengage.co.uk may be set by:

  • Family Engage UK (first-party cookies)
  • Trusted third-party providers such as analytics and security services (third-party cookies)

We do not allow third-party advertising networks to place cookies on our site.

3.  Categories of Cookies We Use

Category Consent Required? Purpose Typical Duration
Strictly Necessary No Enable core site functions: navigation, security, accessibility settings Session
Fulfilling statutory safeguarding duties Functional / Preference Remember language, cookie banner choice and user preferences 12 Months
Analytics Yes Measure site traffic, page popularity and user journeys (e.g. Google Analytics — anonymised IP) Up to 24 Months
Security No Protect against CSRF attacks and bot traffic session

4.  Specific Cookies in Use

4.1  Strictly Necessary

  • fe_session — Maintains your browsing session. Expires: Session end.
  • csrf_token — Cross-site request forgery protection. Expires: Session end.

4.2  Functional

  • fe_cookie_consent — Records your cookie preferences. Expires: 12 months.
  • fe_lang — Stores your language preference. Expires: 12 months.

4.3  Analytics

  • _ga — Google Analytics unique visitor identifier. Expires: 24 months.
  • _gid — Google Analytics session identifier. Expires: 24 hours.
  • _gat — Throttles Google Analytics request rate. Expires: 1 minute.

IP addresses collected by Google Analytics are anonymised before processing. We do not use Analytics data to identify individual users.

5.  Your Choices

5.1  Cookie Consent Banner

When you first visit our website you will see a cookie consent banner. You may accept all cookies, reject non-essential cookies, or manage your preferences by category. Strictly necessary and security cookies cannot be disabled as they are essential for the site to operate.

5.2  Browser Settings

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. Guidance on managing cookies is available at www.allaboutcookies.org.

5.3  Opt-Out Tools

  • Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout

6.  Cookies and Children

Our website is not directed at children under 13. We do not knowingly place non-essential cookies that process the personal data of children. If we become aware that a child under 13 has provided personal data via our site, we will delete it promptly.

7.  Changes to This Policy

We review this Cookie Policy at least annually or when we introduce new technologies. Updates will be published on our website and, where material, notified via our cookie consent mechanism.

8.  Contact Us

Questions about our use of cookies: info@familyengage.co.uk